Policies & Procedures

To view our Business Terms and Conditions, including our Refund Policy click here, see below for any further policies.

Appeals Policy and Procedure

Assessment Policy

Assessment Retention Statement

Closure of Centre Procedure

Complaints Policy

Confidentiality Agreement

Conflict of Interest Policy

Course Completion Agreement

Extension Policy

Health & Wellbeing

Internal Quality Assurance & Moderation Policy

Malpractice & Maladministration Policy

Prevent Duty - Terrorism, Extremism & Radicalisation

Privacy Policy

Reasonable Adjustments Policy

Refunds & Cancellations Policy

Safeguarding Policy

Special Consideration Policy

Student Academic Misconduct Policy

Terms of Business

Whistleblowing Policy

What our customers say...

Feedback is very important to us. Here are some of our customer’s testimonials.

"Good morning, I am a Cpl of the Royal Air Force Fire Service and I was passed your name to send my kindest regards and complements referencing one of your tutors, Mary Matthews. I have recently completed and passed my Level 3 AET with BBE with the unquestionable assistance of Mary. I had to complete this course whilst deployed on a 4 month tour to the Falkland Islands working 24 hours on 24 hours off for the entire period. unfortunately the Falkland Islands are not up to the British standards when it comes to mobile phones or internet along with the restricted internet access when using military computer, Which made completing my course extremely difficult in regards to accessing BBE’s web page and downloading the course content. Thankfully I was assigned Mary, her professionalism and passion to ensure I had all the assistance needed was next to non! As I am dyslexic Mary went through all the course work with me and made templates of a learner plans. Mary informed me that I could contact her out of hours as there was a 4 hour time difference, also as I was unable to access the BBE website Mary sent me all the course content along with uploading it onto the BBE site for me. I don’t think that I would of passed the course without her high calibre professionalism with all areas of her job. In conclusion I am highly impressed with the help I received from Mary and I will be highly recommending BBE course solely on her actions"
Dan, Falklands - Level 3 Award Education and Training (AET / PTLLS)
"I really enjoyed the course, and think it will be a great help in my role as an in-house trainer, thanks to you and all the team at BBE for the great support!"
Stacey

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